Frequently Asked Questions

Do I need any flying experience?
Absolutely not, these packages can be tailored to suit the level of knowledge and experience you have.

Will I get to fly the simulator?
Yes. These packages are designed to give you as much hands on flying as you can handle.

Do I have to complete the first flight package before I can do the others?
No, you can do any flight package without any prior experience.

How technical is the briefing and flight, will I understand it all?
Yes you will. Our instructors will tailor the briefing and flight to suit your level of skill. We can cater for the completely inexperienced right through to professional pilots.

Is this done as a group or one on one?
Each flight is conducted one on one with you and your instructor.

Can I bring a friend along?
Yes you can. There is seating for two extra people to join you during your flight. There is no extra charge for this.

What is the minimum age?
Our recommended minimum age is 4, although we are happy to fly younger children but they must be supervised by a parent or guardian. There is no maximum age.

Do gift vouchers expire?
Gift vouchers expire 6 months* after purchase.

Is the simulator fully enclosed?
Yes it is. If you or the person you’re buying this voucher for has an issue with being in a confined space, please call your local store and visit the simulator prior to purchasing a voucher.

Does it have a certification for training?
Yes it does; our simulators have been certified by a number of Civil Aviation Authorities around the world. Our simulators have been approved for various levels of training in the USA, New Zealand, Australia and Thailand.

Does the simulator have motion?
Our simulator is a fixed base device. However the immersion experience combined with the fidelity of visuals, sound and vibration give you an amazing sensory experience.

How do I book a flight date and time?
You can either book in person at a Flight Experience store, or by phone. Please check our Contact Us page for exact store details.

When I order a voucher online, what do I get?
You will receive a Flight Experience voucher, in the form of an airline Boarding Pass. This will be emailed and ‘snail-mailed’ to you or your nominated recipient. Alternatively, it can be picked up from your local Flight Experience store. The voucher confirms the flight package which has been purchased, but does not include a confirmed date and time for the flight. You can book a date and time when you purchase or at any later date before the voucher expires. Please refer to our Terms and Conditions.

Can I book a date and time for my flight at the time of purchase?
It depends on how you purchase. If you purchase by phone or at a Flight Experience store, you can confirm a booking at the same time. If you purchase online simply call your local store with your details and they will assist you in making your booking.

Can I upgrade to a longer flight than the one purchased?
Yes, you (or your nominated recipient) can upgrade by paying the difference between the value of the voucher and the price of the longer flight – provided this is done when booking a confirmed date and time for the flight.

Can I purchase a souvenir video and/or photos of my flight on the day?
Yes. If you didn’t purchase the video or photos online, you (or your nominated recipient) can still arrange and buy it on the day of the flight.

If I change my mind can I get a refund?
Refund requests made within 14 days of purchase will incur a admin cost of 10% of the purchase price. Refunds are only available to the purchaser for valid vouchers. After the elapse of 14 days from the purchase date, no refunds will be granted for ‘Change of Mind’.

Is the information I supply secure?
Yes, our Buy Now process is protected behind a 128 bit secure SSL, secure connection.